Frequently Asked Questions

How can I get help?

Written by Jeff Schnitzer
Updated over a week ago

How do I join the Facebook group?

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Do I need gmail to use OrbitKit?

Mini-FAQ for logging into OrbitKit

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What is the difference between OrbitKit Fulfillment and OrbitKit Plus?

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What resolution images should I upload to OrbitKit?

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Why do I get "No matching designs" after uploading designs?

Are my uploads missing?

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How can I download my designs?

How can I get all my artwork files downloaded to my computer?

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How should I publish adult themed designs?

What does the 'mature' setting do for designs?

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Updated over a week ago

If I delete a design from OrbitKit, will it delete content published at the platforms?

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Updated over a week ago

Can I have more than one <POD platform> account?

Can I connect OrbitKit to multiple accounts or stores of the same platform?

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Will OrbitKit upload faster if I create multiple venues per platform?

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I'm having trouble connecting with Airlock

What is the Chrome user identity?

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How can I use multiple accounts with Airlock?

How to have multiple Redbubble, Spreadshirt, Teespring, etc accounts

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I'm having trouble connecting to Printful

I get "not found" when trying to add a blueprint!

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Why are my credentials bad?

Why venue credentials become invalid

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What is Satellite Sync?

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How does text templating work?

Text substitution for your designs titles and descriptions

Written by Jeff Schnitzer
Updated over a week ago

Why can't I add a blueprint? Something about an existing exhibit?

"The selected template is an existing exhibit in OrbitKit. Please use a new template for this blueprint."

Written by Jeff Schnitzer
Updated over a week ago

Why can't I delete a blueprint, venue, or archetype?

What does "Unable to delete because it is still in use" mean?

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Updated over a week ago

Why is my art coming out too small on shirts?

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What happens if I remove an archetype from a design?

Do my exhibits get deleted?

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How does syncing work?

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What should I do when something goes wrong?

If you see errors, or BROKEN exhibits, or something seems wrong

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What are the states of an exhibit?

What does WAITING, PUBLISHING, READY, etc mean?

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Do errors or resyncs count against my daily quota?

How are exhibits scheduled?

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Updated over a week ago

Can I make changes to exhibits at the venues after they have been published?

Or will OrbitKit overwrite that data?

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Updated over a week ago

What if I want to manually edit my exhibits?

How to use Sync Profiles

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How do I update my billing info?

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