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Frequently Asked Questions
Frequently Asked Questions
27 articles in this collection
Written by
Jeff Schnitzer
How can I get help?
Written by
Jeff Schnitzer
Updated over a week ago
How do I join the Facebook group?
Written by
Jeff Schnitzer
Updated over a week ago
Do I need gmail to use OrbitKit?
Mini-FAQ for logging into OrbitKit
Written by
Jeff Schnitzer
Updated over a week ago
What is the difference between OrbitKit Fulfillment and OrbitKit Plus?
Written by
Jeff Schnitzer
Updated over a week ago
Managing Designs
What resolution images should I upload to OrbitKit?
Written by
Jeff Schnitzer
Updated over a week ago
Why do I get "No matching designs" after uploading designs?
Are my uploads missing?
Written by
Jeff Schnitzer
Updated over a week ago
How can I download my designs?
How can I get all my artwork files downloaded to my computer?
Written by
Jeff Schnitzer
Updated over a week ago
How should I publish adult themed designs?
What does the 'mature' setting do for designs?
Written by
Jeff Schnitzer
Updated over a week ago
If I delete a design from OrbitKit, will it delete content published at the platforms?
Written by
Jeff Schnitzer
Updated over a week ago
Connection Questions
Can I have more than one <POD platform> account?
Can I connect OrbitKit to multiple accounts or stores of the same platform?
Written by
Jeff Schnitzer
Updated over a week ago
Will OrbitKit Plus upload faster if I create multiple venues per platform?
Written by
Jeff Schnitzer
Updated over a week ago
I'm having trouble connecting with Airlock
What is the Chrome user identity?
Written by
Jeff Schnitzer
Updated over a week ago
How can I use multiple accounts with Airlock?
How to have multiple Redbubble, Spreadshirt, Teespring, etc accounts
Written by
Jeff Schnitzer
Updated over a week ago
Why are my credentials bad?
Why venue credentials become invalid
Written by
Jeff Schnitzer
Updated over a week ago
Blueprints and Archetypes
How does text templating work?
Text substitution for your designs titles and descriptions
Written by
Jeff Schnitzer
Updated over a week ago
Why can't I add a blueprint? Something about an existing exhibit?
"The selected template is an existing exhibit in OrbitKit. Please use a new template for this blueprint."
Written by
Jeff Schnitzer
Updated over a week ago
Why can't I delete a blueprint, venue, or archetype?
What does "Unable to delete because it is still in use" mean?
Written by
Jeff Schnitzer
Updated over a week ago
Why is my art coming out too small on shirts?
Written by
Jeff Schnitzer
Updated over a week ago
What happens if I remove an archetype from a design?
Do my exhibits get deleted?
Written by
Jeff Schnitzer
Updated over a week ago
Exhibits and Syncing
How does syncing work?
Written by
Jeff Schnitzer
Updated over a week ago
What should I do when something goes wrong?
If you see errors, or BROKEN exhibits, or something seems wrong
Written by
Jeff Schnitzer
Updated over a week ago
What are the states of an exhibit?
What does WAITING, PUBLISHING, READY, etc mean?
Written by
Jeff Schnitzer
Updated over a week ago
Do errors or resyncs count against my daily quota?
How are exhibits scheduled?
Written by
Jeff Schnitzer
Updated over a week ago
Can I make changes to exhibits at the venues after they have been published?
Or will OrbitKit overwrite that data?
Written by
Jeff Schnitzer
Updated over a week ago
What if I want to manually edit my exhibits?
How to use Sync Profiles
Written by
Jeff Schnitzer
Updated over a week ago
Why aren't my Redbbubble/TeePublic/Teespring exhibits publishing?
Why isn't Satellite Sync working?
Written by
Jeff Schnitzer
Updated over a week ago
Billing
How do I update my billing info?
Written by
Jeff Schnitzer
Updated over a week ago